ISS Global Report 2019-2020

2020, with its many challenges including working in a remote environment during an ongoing pandemic, has inspired much creativity and adaptation. ISS has created recommended guidelines for remote assessments, and many ISS members are enhancing their services with new technologies. ISS is exploring how to modernize its processes into its 100th year by researching new ways to work together using technology and how to improve its core service, cross-border case management through Artificial Intelligence (AI) and Machine Learning (ML).